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9 Skills Check(s) match Care Worker + Spoken communication
Skills Check 01: Talking about the Principles of Care - pdf
Spoken communication | Care Worker, Administrator/Office Worker, Ancilliary Worker
Principles of care, quality, Common Induction Standards (CIS 2005)Skills Check 03: The Organisation and the Role of the Worker - pdf
Spoken communication | Care Worker
Care partnership, General Social Care Council (GSCC) Codes of PracticeSkills Check 05: Effective Communication - pdf
Spoken communication | Senior Care Worker, Care Worker
Types of communication, barriers to communication and how to overcome themSkills Check 07: Develop as a Worker - pdf
Spoken communication | Care Worker
Learning to improve services, value of qualifications, ways to learn, help from supervisors to learn and developSkills Check 10: Different Ways People Communicate Feelings - pdf
Spoken communication | All job roles
Reading facial expressions, body language, challenging behaviour, how to promote good communicationSkills Check 12: How to Deal with Complaints - pdf
Spoken communication | Care Worker, Administrator/Office Worker
General use: understanding complaints, responding to complaints from people who use services and from colleagues
Domiciliary use: understanding complaints, responding to complaints from people who use services and from relatives/carersSkills Check 24: Interacting with People from Other Cultures - pdf
Spoken communication | Senior Care Worker, Care Worker
Influence of culture on behaviour, problems in direct care related to cultural differencesSkills Check 25: Speaking Politely - pdf
Spoken communication | Senior Care Worker, Care Worker
Politeness and respect, using politeness to avoid misunderstandings, giving instructions politely to people who use services, making requests politely to supervisors, politeness in different culturesSkills Check 27: Following Travel Directions - pdf
Spoken communication | Care Worker
Giving directions, receiving directions, plotting route on street map